Bank Teller

Job Title: Bank Teller

Reports to: Branch Manager or Senior Teller

JOB SUMMARY
Provides customer service, processing both business and individual banking transactions. Manages a cash fund. Cross-sells bank services and may open new accounts. Entry level position. A Bank Teller helps clients of the bank with routine financial transactions. Day-to-day duties include making deposits, handling withdrawals, and issuing money orders or cashier’s checks to bank customers.

ESSENTIAL DUTIES AND RESPONSIBILITES INCLUDE BUT ARE NOT LIMITED TO
A Bank Teller’s primary responsibility is customer service. Bank Tellers must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include:
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures
• Opening new accounts
• Keeping customers’ personal information confidential
• Communicating with other bank team members

Specific Responsibilities
1. Serves customers by completing account transactions.
2. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
3. Sells cashier’s checks, Bank Money Orders, personal money orders and other products.
4. Answers questions in person or on telephone and refers customers to other bank services as necessary.
5. Records transactions by logging cashier’s checks, personal money orders, and other special services; preparing currency transaction reports.
6. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
7. Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas clubs, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
8. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
9. Reconciles loan coupons and other transactions.
10. Maintains supply of cash and currency and turns in excess cash and mutilated currency.
11. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
12. Maintains customer confidence and protects bank operations by keeping information confidential.
13. Contributes to team effort by accomplishing related results as needed.
14. Addressing complaints and resolving problems.

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS
• High school diploma or equivalent.
• Bachelor’s degree in a relevant field may be preferred.
• Cash handling experience and on-the-job training may be required.
• Ability to pass a background check.
• Exceptional time management, communication, and customer service skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Strong sales skills are a plus.
• Professional appearance and courteous manner.

PHYSICAL REQUIREMENTS
• Constant use of computer screens.
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching.
• Ability to sit and/or stand for long periods of time during the workday.
• Long periods of typing and repetitive motion.
• Ability to lift and/or move and carry up to 25 pounds.